Shatter [Ninth Edition]
(b) The refund amount will be for the total amount of your paid order less our actual postage costs for the shipment of your original order.
(c) If orders sent are incorrect and / or do not fit the purpose that the product is intended to do, the buyer will be entitled to a full refund including postage costs.
(d) In the case of item 15.b above, buyer is able to receive their refund in full by the means that the order was originally paid for. That is for example if an order is paid with Paypal, refund will be given via Paypal
(e) No store credit will be available if items returned are damaged and are no longer in the same salable condition as they were originally sold.
(f) Credit or refunds are not available until the items have been returned and inspected.
(g) No refunds are available on items that are special order items, that is, items that are ordered especially for a client that we do not keep in stock on a regular basis.
(h) Items which are deemed faulty from the manufacturer and beyond our control will be subject to a warranty claim, in which case we may, at our discretion and subject to availability, either replace the faulty item or wait for the replacement item to be returned from our suppliers. If the supplier only provides a refund to us then we may only be able to supply a refund, again depending on stock availability.